30
March

Recycling Providers: Local Startup vs. National Goliath

This article is cross-posted on Triple Pundit.

The Green Committee, which I founded and lead at my company, has been developing an initiative for Zero Waste. Today I met with our building’s facilities manager to discuss the partnership I have forged with EcoMovement Consulting & Hauling. They are a local company who will soon collect our recyclables and compost – a move that excites me to no end – making our company’s facility the first large office building in coastal NH to pursue Zero Waste by “reducing and reusing, then composting and recycling what’s left.”

Our facilities manager told me that she just launched a single stream program with Waste Management at one of the other buildings her company manages. She said if all goes well, in a few months Waste Management will be contracted to pick up my company’s recycling as well. She was happy to tell me that EcoMovement could still collect our compost and went on to explain that for her it would be much easier to have one vendor provide hauling services to the several dozen properties she oversees.

I suddenly saw the position she was in and wondered what I would do. I had specifically sought alternatives to Waste Management when creating our Zero Waste program. If I was managing multiple locations, would I continue to follow my strong inclination to support local vendors or would I instead employ the national company that I had been using for years?

The complexity of any project increases when more stakeholders are involved. Finding a vendor that provides enterprise-wide service reduces logistics, contracts, and cost. But with size comes limitations and, sometimes, with experience comes lack of innovation. In this case the local startup would have my business over the national Goliath. Here’s why.

The primary reason I would choose to work with EcoMovement over Waste Management is for the breadth of services they offer. EcoMovement is a zero waste enabling organization that actually began as a sustainability consulting firm. They morphed into a hauling company when they saw the need for better waste management in Portsmouth, NH, and kept their educational philosophy with them.

EcoMovement prides itself on working with its clients to develop an implementation plan that will ensure the customer’s employees adopt the Zero Waste program. They offers signage and guidelines to educate people on what to recycle in which bin and how composting works. After enabling their clients to build a strong framework for pursuing Zero Waste, EcoMovement steps back and encourages each company to strive for Zero Waste in their own way. Their website boasts photos of end users expressing their interest in working toward minimal trash generation and a video that highlights some of EcoMovement’s local partners.  The owners of this startup take their work so seriously that if on pick up day they notice one company’s trash tote contains recyclables, they make sure to speak with the managers to see how they can help develop additional methods to support employees’ efforts to achieve Zero Waste.

The second reason for my choosing the local vendor is that Waste Management does not use dedicated recycling centers, locations that specialize in recovering recyclable items. This means that some of the paper, plastics, and aluminum they collect goes into landfills. Even if this practice only happens occasionally, which is what my facilities manager told me, I believe that is too often. The problem is that Waste Management has not invested in enough recycling centers and putting the recyclables their clients have taken the time to rinse and sort in with the rest of the trash is not acceptable. If Waste Management tells clients they can collect recyclables, they need to ensure these items are indeed recycled. EcoMovement brings their non-compostable material to the dedicated recycling facility in southern Maine where it is properly recycled 100 percent of the time and the compost to their own compost facility in NH.

Finally, while Waste Management invested in national compost facilities expert Harvest Power in early 2010, they do not appear to collect compost at this point in time. My organization began recycling when the Green Committee was launched in mid-2007 and pursuing Zero Waste has been a discussion for at least the past eighteen months. To work with a vendor that allows us to compost enables us take the next step on our sustainability journey.

It would most likely take a full year to transition dozens of properties from Waste Management to EcoMovement or a similar, local based and highly dedicated recycling company. I am confident that after twelve months, the process of adopting Zero Waste or single stream would be much further along using a vendor that offers implementation planning and recycling education as part of its services. In the end, each employee will make the decision to recycle and compost or not but rolling out a program designed to engage workers gives the entire project a much better chance for success. As my team gears up for the launch of our Zero Waste initiative, we are making sure to keep engagement a top priority. I am very interested in seeing how our program is accepted and internalized when it is rolled out on April 22, 2011 and I’ll write another article letting you all know how it goes.

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4
March

Carbon Labels: A Key Element in Climate Change Education

This article is cross-posted on Environmental Leader.

Carbon labeling for consumer goods is a concept full of promise and complexity. Providing end-users with information about the CO2 produced in the manufacturing, transportation, and disposal of products is a logical step in a world where NGOs, businesses, and governments are focused on reducing the impact carbon has on the health of our planet. Over the past five years, these three groups have each played a role in developing and implementing carbon labels. Today, carbon cataloging for all products appears inevitable and will allow shoppers around the world to more easily make purchasing decisions that help protect the Earth.

In 2006 Carbon Trust, a United Kingdom non-profit, developed the Carbon Reduction Label in an attempt to document the amount of carbon released during the lifecycle of a product and then pass that data onto consumers. The label was designed to show the carbon footprint of common items sold in the United Kingdom, such as detergent and cookies, and was implemented by several well-known companies that include Tesco and Walkers Crisps.

 

Around the same time, the US based footwear and clothing manufacturer Timberland was developing a “nutritional label” for their products. Their sticker assessed the effect of the company’s manufacturing practices on the health of the environment and the communities in which their plants operated. Initially, the same information appeared on all Timberland products, but in January 2007 their eco-labeling idea matured into the Green Index™ rating system that focuses on the impact of individual products. Ranking each item based on climate impact, chemicals used, and resources consumed allows Timberland to then rate their goods using a 0 – 10 system, with 0 being the lowest environmental impact. The Green Index™, the first eco-rating system for the apparel industry, is still in use and shows the tendency for markets to define their own sustainability standards.

Sweden’s government moved into the carbon labeling arena in 2008 when the Nutrition Department of their National Food Administration was asked to create new guidelines that encompass reducing climate change as well as maintaining human health. Earlier research suggested that up to 25% of an individual’s carbon footprint is associated with their diet. This incredible statistic shows that in addition to reducing my driving and flying, what I choose to bring into my kitchen affects my personal carbon emissions. This information means that seeking alternative sources of energy for my home and what I decide to order when eating out are both important ways in which I can help combat global warming.

By moving toward carbon labeling, Sweden’s actions are saying that providing consumers with more information will enable them to be better stewards of our natural world and that it is the role of government to push industry toward making CO2 information available. This is a wonderful step in the right direction, yet I see some challenges with including carbon emission counts alongside food in restaurants and at grocery stores.

The most obvious hurdle is defining who will be responsible for measuring carbon and which standards they will follow. In Sweden, emissions labeling is currently only a recommendation and each producer is asked to conduct its own research. The government has funded general studies on the nation’s staple products, but because there are multiple factors, including soil conditions, fertilizer use, degree of processing, packaging material, and length of transportation, companies such as Max, Sweden’s version of McDonald’s, are working to define the footprints of their specific menu items. The nation’s largest food co-op, Lantmannen, which is owned by 40,000 Swedish farmers, is also conducting CO2 emission audits for many of its products and placing its findings in supermarkets across the country.

The guidelines put forth by Sweden’s National Food Administration are now under review by other European Union (EU) countries. It will be interesting to see where the process goes from here. I am very encouraged that the development of carbon counting is already underway and am confident that EU programs could act as a models for how to roll out CO2 emission labels for food in America. Despite this forward progress, not all parties are in agreement that carbon labeling is a good idea. A 2009 study by the NCCR Trade Regulation finds both the lack of one standard certifying organization and the idea of creating a multi-national validation process reason for concern. Their paper states that “no widely accepted system of labeling exists, and creating one raises a number of questions on the global political and economic levels.” Not having a third party accreditation system in place is a valid concern as is the existence of too many organizations offering validation, something with which many industries struggle. Developing an international system would be difficult, but not impossible.

The second concern with carbon labels revolves around consumer education. Will people understand what the carbon numbers mean? When nutritional labels were introduced across the US in 1994, there was a steep learning curve. Even though much of the population already knew the terms being used, such as fat, protein, sodium, and carbohydrates, most of us did not fully understand how much fiber was enough and how the three different types of fats might affect our health. It has taken both public and private educational campaigns to bring us up to speed on why and how we should be reading nutritional labels and all the while dietary guidelines continue to change. It is prudent to expect the same ramp up time and on-going configuration when carbon emissions information is added to a food label already complex with nutritional analysis.

These organizational hurdles I have outlined are not specific to the food industry and will have to be managed across all sectors of the economy. Despite the trials, I believe CO2 labels will become ubiquitous over the next five years. The idea is similar in many ways to the model Climate Counts has developed. Climate Counts is one of my favorite organizations because it works to empower consumers in making purchasing decisions based on how companies are handling their climate change responsibilities. It ranks businesses in a variety of industries against a score card that evaluates what each company is doing to reduce its impact on the warming atmosphere. Educated consumers are then able to effect change as they have always done, by voting with their wallet for the type of company that takes its CO2 emissions management seriously.

The role of individuals can easily be seen when the discussion is brought back to the importance of carbon labels on food. Imagine going into a restaurant and ordering a pizza made with local goat cheese and organic vegetables. It would have a low CO2 count and most likely a slightly higher price than a pizza from the same establishment made with pepperoni and mozzarella sourced from a major distributor, which would have a higher emission label and a corresponding lower price. As with many Swedes, some US consumers will not change their eating habits, but opportunities to steadily transform people’s patterns abound. How many of us have been torn between two items at the supermarket or at the local grill? I have a feeling that understanding the true cost of what we purchase to the well-being the planet will move a significant portion of the population to choose the product or meal with the lower CO2 rating. They may not always make choices based on emissions information but if enough people do so occasionally, the combined impact of their decisions will create significant change.

I have been reading articles for several years that extol the virtues of a plant-based diet and I’ve noticed that the theme of these pieces has increasingly moved from personal health to the well-being of the planet. In addition to the goals of generating all of their country’s energy from non-carbon based fuels by 2020 and not allowing the sale of fossil fuel powered vehicles by 2030, Sweden has researched what else they can do to help reduce their country’s carbon emissions. By rolling out the inclusion of CO2 emission information with one of the most common items in our day-to-day lives, they have pioneered a system that has the power to transform the way we look at our food and the way we interact with our planet.

I am very hopeful that despite the logistical challenges, carbon emissions labels on food and other consumer products will soon be as common as nutritional information and material labels. I foresee both governments and NGOs playing a role in developing the programs as well as educating consumers on how to decipher CO2 figures. And I believe that providing people with carbon information is the best way for them to make informed decisions about how their actions affect our changing climate.

 

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11
February

Cycling: An Alternative Energy Resource

This article is cross-posted on Triple Pundit.

I recently spent eight days working in Amersfoort, Holland, a wonderful town full of historic sites and friendly people. During my visit I enjoyed discovering alleyways that lead to secluded courtyards, sleeping under a heavy duvet without a top bed sheet, and strolling down cobblestoned streets lined with historic buildings. I also became very aware of bicycles. They are ubiquitous in the Netherlands and I often wished I had one when walking to and from my hotel each day. But the walk gave me a chance to get outside and think about how cycling is an integral part of the Holland’s transportation system and how it offers the US a model for how bicycles can decrease our country’s carbon footprint and increase our level of exercise.

travelIt makes sense that so many people in Holland use their own energy to move around town. The landscape is very flat, turning the occasional small hill into a change of pace rather than a true obstacle. Many towns and cities are connected by walking/bicycle paths so most trips can take place on two wheels. Also, streets include bicycle lanes and bicycle traffic lights to help the cars, cyclists, and pedestrians move freely and avoid colliding with each other. The country is simply designed for bicycles.

One cultural difference that surprised me was that I never saw an adult or youth wearing a helmet while cycling. I  occasionally witnessed children under three riding in a bike seat and sporting head protection but never anyone else. My initial shock was tempered as I noticed most people do not travel very fast and they do not “share the road” with motorized vehicles because they enjoy their own designated paths. I think the safety of this last point should be stressed. When I bike to work, part of my journey involves four miles on a two lane road with a 50 mph speed limit. Most of the time there is a four to five-foot wide shoulder and I feel relatively safe; however, the shoulder shrinks to two-feet and has a guard rail where the pavement ends for 50 yards on my trip home. I am not joking that I take a deep breath and envision myself moving through this “gauntlet” without incident each time I bicycle this route.

From my recent experience in the Netherlands and previous trips throughout Europe, cyclists in cities have their own lane and most bicycle paths between towns do not share the same road as cars, buses, and my most feared road vehicle, 18 wheelers. When I biked from Hildesheim to Bad Salzdetfurth in Germany a few summers ago to visit an elderly relative, my uncle, cousin, and I were either on a well maintained bike path or seldom-traveled back roads. In the US, I am adamant about wearing my helmet but I almost did not give it a second thought when we took off in the morning without head protection. A'dam bike route symbol

Providing a safe environment for cyclists provides the Dutch society with many benefits. Cycling allows people to spend more time outside. It decreases traffic congestion and reduces the use of fossil fuel. Bicycling reduces stress, gives people a daily workout, and makes it much easier to find parking. And cycling is the most energy efficient form of transportation in all of human history. I think Holland is onto something.

My wife and I bike several times a week in summer and I am familiar with biking culture in the US. By building cycling lanes equipped with bicycle traffic lights in cities and connecting towns with bicycle paths, many countries in Europe have taken this human powered transportation to another level. As the US prepares to invest millions in clean energy research and development, I suggest our nation take a serious look at bicycling, a proven method of carbon reduction with incredible physical and social benefits.

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27
January

Purple Fading To Black

I enjoyed my drive home from work more than usual tonight. I have always been drawn to the beautiful silhouettes of trees without their leaves so the past few winter weeks have provided me with wonderful views during my twenty minute commute. This evening I noticed a deep purple in the distant forests. It was between the ridges, nestled in the cold woods. It was so close to black that it was barely perceptible and it made me smile.

Purple Mountains

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6
January

Walmart – A Sustainability Enabler

This article is cross-posted on Triple Pundit.

In the spring of 2009 it happened. The Green Committee I founded and currently chair decided to utilize Walmart in our ongoing educational campaign about the benefits of sustainability. 

At the time I was horrified by Walmart’s business tricks that ran competitors out of town; the unjust wages, benefits, and lack of promotions for women and minorities they defended; and their apparent lack of sustainability initiatives. So I had to close my eyes and take a deep breath when a committee member suggested Walmart make its way into our 2009 Earth Day Celebration. How can you be serious, I thought. While I was exhaling, my colleague told us that the store stocks a variety of “green” household cleaning products and thought we could show being sustainable does not have to cost more or be inconvenient.  In the end the plan worked like a charm. Thank you, Walmart.

Walmart took center stage in our company’s second Earth Day celebration. The year before our Earth Day educational program revolved around the benefits buying locally grown foods. To get our employees involved, we purchased a variety of organic seed packets from High Mowing Seeds and placed them in our two kitchens for employees to take home. Knowing that not everyone had gardening experience, we categorized the seeds into the following “green thumb” levels.

Novice Gardener – Try something that will start quickly and does not need a lot of care and attention. Some options are sunflowers, cucumbers, or basil.

Intermediate Gardener – Enjoy something you have not grown in the past, possibly nasturtium, arugula, or Echinacea.

Advanced Gardener – We’ll leave the choice up to you. Enjoy.

The seeds were snapped up like hotcakes and we received a lot of positive feedback for our focus on promoting gardening and supporting local farmers.

When Earth Day 2009 rolled around, we honestly scrambled for ideas that would be both engaging and educational. We scoured the web looking for local activities, but the few items we found were taking place over the weekend instead of on April 22nd. We shared a list of local Earth Day events with our employees, but wanted to do more. And that is when it was suggested we pull Walmart into our plans.

To get things rolling on the morning of Earth Day, we put a polling station in our main kitchen and asked employees what they thought about the going green by posing the following question:

The current sustainability movement, defined by the increased focus on protecting the natural world while continuing to work, live, and play, is:

  • A way of life.
  • The way of the future.
  • A worthwhile investment.

OR

  • An inconvenience.
  • Too expensive
  • A passing trend.

Employees were told to write their name and on a piece of paper (in all surveys since we have utilized Survey Monkey and Google Docs), vote for their definition of sustainability, and deposit their ballot into a sealed box. People were allowed to cast their vote until 1pm and, by the time we tallied the results, over 80% of the company had participated.

The Green Committee selected two winners, one from each category, and gave both people identical Walmart grocery bags filled with green goodies.  We then sent out an email to the rest of the company announcing the winners, listing the prizes, and explaining that all the items were purchased less than 2 ½ miles away from our office. We went on to say that not only were these products, such as Green Works bathroom cleaner and Ecos laundry detergent, available at Walmart, they were similarly priced to traditional brands yet they were far better for the health of the natural world.

Scooter! - Year 2 - 54/365

One month after receiving his bag full of green prizes, we asked the employee who viewed sustainability as a passing fad how his family liked the products he had won. He gave us a smile and said that they actually worked pretty well. This is all we could ask for from an Earth Day educational campaign. Thank you, Walmart.

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5
December

My Outside Chair

The first few moments of peace from the seasonal flu I caught one week ago came yesterday when I listened to gentle voice in my head. “Go outside. Go outside, my friend,” it whispered.

I stood on my back porch for a few minutes. It was cold and refreshing. As I looked out across my yard, the mesh of the screens obstructed my view so I moved down onto the grass. And this is when peace came. Standing in my backyard, taking deep breathes, and feeling the power of nature surround me.

This morning I felt well enough to drag a piece of plywood into the back yard. I placed it at the edge of the garden, close to where a stone path begins. Then I grabbed some bird seed and put a little on each piece of slate, about eight in all. I went inside, had some breakfast, and rested. The aches and pains that haunted me for days are gone but my energy has also vanished. I closed my eyes.

060122-173505-PICT2318

When I awoke there was only one thing on my mind. I gently eased my two cats off the diminutive armchair I’ve picked for this project. Then I carried the piece of furniture outside onto the plywood. Back inside, I grabbed my mug of tea, down sleeping bag, and a comforter and made my way down to the chair.

I spent twenty minutes listening and watching the natural world around me from the comfort of the chair. An hour later I spent another twenty. And I’ve just come in after my third and final chair session of the day.

What have I learned? That the Earth has far more to offer us than we know to accept. Each moment I spend outside, I become aware of nature’s grace. And I am thankful.

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17
November

Sustainability Programs Must Engage Employees

This article is cross-posted on Triple Pundit.

People learn through stories. When special tales are told frequently, they become more than words. They are transformed into myths which hold life lessons. The Green Committee I founded in 2007, and which I wrote about launching in Developing an Award Winning Sustainability Program, has one of these stories. It shines a light on our past and reminds us that sustainability programs must engage employees.

Soon after removing Styrofoam™ cups from our kitchens and providing all employees with a ceramic mug, the GC decided to replace the individual coffee brewing system. We had used Green Mountain Coffee’s K-Cups® for years and had thrown away literally hundreds of thousands of the non-recyclable plastic containers used in the K-Cup. Everyone on the GC thought switching our coffee vendor made sense but we quickly learned a valuable lesson:

Do Not Mess With People’s Coffee

To Make a Coffee

We initially replaced the plastic cup system with a product that looked similar to a tea packet. These new “pods” contained no packaging, making them entirely compostable, and appeared to be exactly the solution for which we were searching. Each user could still select his or her own flavor and enjoy unlimited cups of coffee, tea, or cocoa. After making the switch, we learned that many employees felt the replacement coffee was not the same quality as what they were used to with the K-Cups. The Green Committee received several emails from people who were very upset with the change. While some complained that the new flavored coffees were not as good as the previous brand, one person went so far as to say, “This new coffee tastes like a used charcoal briquette.” Not the reaction we were expecting.

Knowing that we could not make all 200 of our colleagues happy, yet understanding the Green Committee’s future would be much smoother if we sought majority support, we decided to try another hot beverage vendor. The new system also offered a variety of drink options but used packets which left behind a plastic sheath. Not ready to admit defeat, we did some research and found a “clean energy” power plant operated byWheelabrator Technologies that would take the empty packets for free and burn them to make electricity for New Hampshire homes.

This appeared to be a fantastic solution and the GC was proud to say it listened to employees and found a creative option that satisfied everyone. What we did not count on was that a fair amount of people enjoyed the pod coffee and this change to packets now upset another contingent of employees. The Green Committee felt stuck between two angry mobs of caffeinated people. The step toward sustainability we felt so positive about a few weeks before seemed to be moving our team backward instead of ahead

Not willing to return to K-Cups, we decided to pull our employees even more into the process of change by asking them to vote for their favorite coffee system. We gave people one week to make their decision and when the results were tallied, employees chose the system with some disposable packaging.

After three years, we are still enjoying single-brew coffee and feel the switch was a great learning experience for our entire organization. The Green Committee makes a conscious effort to engage employees and believes this commitment to the people of our organization has created a strong partnership between the sustainability team and the rest of the company.

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15
November

Employees Are More Than Just Labor

This article is cross-posted on Triple Pundit.

I have to wonder if Andrew O’Connell’s recent piece, Respect Employees: Be Tough on Them, in the Harvard Business Review blog was intentionally meant to incite a strong negative response from as many people as possible. The entire thrust of the article can be summarized in these few outrageous sentences: “…it’s not fine to pretend that employees come to work in order to have fun and be fulfilled. That fiction does them a disservice. They’re here to do unremitting work, maybe for years on end, and the labor is going to take something out of them. And they may get laid off for their trouble.” No doubt this has historically been true, but we are in a new age of business in which the contract between workers and employers is rapidly moving beyond sweat for money. Simply put, today’s employees are more than just labor.

61 faces

O’Connell focuses on recent research out of Germany that compares two groups of people involved with complex problem solving (CPS) projects. The group from the “nice environment” found results came easily and was praised for its good performance. The group from the “nasty environment” found results came very slowly, or not at all, and received negative feedback.

The findings show that, “nasty environments influenced CPS by leading to a higher information retrieval and a better CPS performance.” This is not surprising at all. Humans have developed coping strategies that allow us to survive when situations become unpleasant, but nature only intended for people to be put into difficult situations every so often. The increased daily stress levels commonly seen today are known to lead to a variety of physical problems as well as compromised relationships at work and at home. Yet it appears that as our “civilization” moves forward, we are making it harder to fulfill our needs and increasingly find ourselves in “nasty” environments.

ages apart

The hunter/gatherer lifestyle practiced for thousands of years around the world gave people a 60-40% balance between work and leisure. Our modern world leaves us with far less time to enjoy life, yet articles like O’Connell’s are suggesting that on top of already busy work schedules, people should be given negative feedback to help them see how a company needs its operations to run. I realize that O’Connell did not perform the research but he is reporting it as business news and I find the implications irresponsible.

While it is not possible to include an in-depth discussion on the many socio-economic questions this new research raises, it is important to take an optimistic view of the shift in workplace culture that is gaining momentum. Many leading companies are creating positive environments for their employees and doing much more than organizing a few outings or offering games tables in their break rooms. Organizations are responding to an increasing demand for business to be socially and environmentally conscious and to fit into employees’ pursuit of a good work-life balance. Adobe has bicycle mechanicsat many of its locations so people who bike to work can get a tune up or repair without eating into their personal time. Google’s 20-percent program allows people working for their company to spend one-fifth of their week researching topics that interest them but are not related to a current project. Patagonia let’s their employees leave work when there is a good swell so they can enjoy surfing near the company’s California headquarters.

These programs are certainly not 100% altruistic. Google claims that many of the applications that make it into their test lab were envisioned during the 20-percent time. Overall, these situations do not sound like “nasty” work environments to me. To say that a negative environment leads to higher and better outcomes is externalizing the true costs of the system, such as the decreased mental and physical heath of the workers being put into these consistently difficult environments. O’Connell writes that he, “takes no pleasure in reporting” about the benefits of oppressive working situations and claims, “I wish it were not so;” however, he provides personal examples to show that a negative work environment can provide management with the best that people have to offer. Again, this is no surprise. What is surprising is that the Harvard Business Review would publish an article that deals with such a short-sighted view when a new age of organizational management based on social responsibility, environmental sustainability, and financial viability is rapidly growing.

Two hundred and fifty years after the new technologies of the Industrial Revolution first began to change the world, the global business community is discovering it needs to change the world once again. The money-making model which fueled the revolution did not fully account for the well-being of society and paid little attention to the health of the environment. May the sun shine warm upon your face.The results of this flawed paradigm are seen today as the human population and global temperature increase while natural resources and economic stability continue to decline. Companies now have a tremendous opportunity to incorporate the triple bottom line – an interest in people, planet, and profits – into the heart of their organization. Businesses like Stonyfield Farm and Timberland are taking the lead by protecting the Earth and offering employees an outstanding environment where they are encouraged to provide more than just labor.

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2
October

Developing An Award Winning Sustainability Program

@ Business NH Magazine

This article is cross-posted on Triple Pundit.

On September 14, I was presented with the 2010 Lean and Green Large Process Award. The honor was given by Business NH Magazine for the sustainability programs I lead at a software firm in New Hampshire. I founded the company’s Green Committee (GC) in 2007 and have since worked with a wonderful team of colleagues to develop and implement a variety of sustainability projects. This is the first of several posts that will highlight the development of the GC along with several of its most effective and innovative programs.

I chose to announce the formation of the GC at an off-site quarterly meeting when the entire office was in attendance. I made arrangements for the CEO to provide an introduction and express his personal commitment to the GC’ s sustainability efforts. He was truly interested in protecting the environment and shared a heartfelt story that I believe helped employees put a personal face on the company’s new sustainability focus.

I then took the floor and defined the concept of a triple bottom line, shared the GC’s environmental mission statement, and told the group that starting the following day Styrofoam cups, paper plates, and plastic utensils would no longer be available in the company kitchens. Instead re-usable kitchen items would take their place. I then asked everyone to look in the cloth shopping bag they received when they entered the room, inside of which was a ceramic mug and a water bottle. These items were all adorned with the GC logo,  a badge similar to the images used for our software applications, which created an immediate visual presence for the GC within our company.

I told everyone that these items would allow them to live a more environmentally friendly work life but that simply providing them with the mug, bottle, and bag was not enough. I stressed the important role each person would need to play in moving our organization toward a greener future. Not only could everybody aim to make use of their re-usable items each day, they could also share their sustainability ideas with the GC. To facilitate this process, we created an email address that routes suggestions and comments directly to the GC committee members. In the first month after the official GC kickoff, we received emails from ten percent of our workforce suggesting ways in which employees thought the company could become more environmentally benign.

Three years after I introduced sustainability to this software company, projects and ideas are still pouring in. In future posts I will describe the most successful and the most challenging programs we developed and how we made it this far, even winning an award along the way.

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31
August

Environmental Mission Statements: Wyndham’s Winning Ways

© Wyndham Worldwide

This article is cross-posted on Environmental Leader.

An environmental mission statement is the foundation of a company’s sustainability efforts. It provides the organization and its stakeholders with an understanding of why protecting the natural world is important to the business. It also establishes environmental goals and describes how the company will look when their sustainability objectives are achieved. In short, a strong environmental mission statement is the sum of three parts: Why is the topic important? What is the end goal? How will success be measured? Knowing this, I have been analyzing the environmental mission statements of hotel companies, highlighting where they shine and discussing options for improvement. In this article I will take a look at Wyndham Hotels and Resorts’ green policy statement.

One look at the Wyndham Green website and it is obvious this international hotel company dedicates a tremendous amount of time and resources into creating their on-line environmental persona. Wyndham Green has an attractive look, offers interactive controls that allow users to explore and learn more about the company’s sustainability efforts, and provides a large amount of information about what Wyndham is doing to reduce its environmental footprint. A great place to start sorting through all of the data is by reviewing their green policy statement, which says:

At Wyndham Worldwide, corporate social responsibility is not just another program to implement or policy to follow; it is a way of approaching our work that embodies our vision and values, celebrates our diversity and supports a balance of professional and personal needs. Wyndham Worldwide believes it has a responsibility to the communities in which it operates as well as to its guests, investors, employees, and business partners.

The following outlines Wyndham Worldwide’s green policy statement:

Wyndham Worldwide understands that its business activities impact the earth and its resources. We will continue our efforts to conserve resources, preserve natural habitats and prevent pollution.

We will achieve results, both locally and globally by:

  • Developing environmental best practices in programs, products and services
  • Setting environmental impact targets and measuring performance
  • Working with our employees, suppliers, owners and local communities to minimize our
    environmental impact
  • Complying with local, state and federal environmental laws

Our areas of focus include:

  • Educate and influence all internal and external stakeholders
  • Reduce energy consumption and track performance
  • Reduce water usage and recycle
  • Improve air quality
  • Minimize waste by recycling and reusing materials
  • Implement sustainable procurement practices
  • Participate in local community environmental activities

Ensuring compliance with laws and understanding how their operations impact Earth helps Wyndham answer why sustainability is important to them. They also make a point to list all of their stakeholders in their opening paragraph. This is an excellent idea that allows all parties and people affected by the business Wyndham conducts to be confident that the company is aware of the many lives they touch.

In addition to the actions they will take to “conserve resources, preserve natural habitats and prevent pollution,” Wyndham also have seven “areas of focus” that further define their goals and how they will achieve them. These sustainability aims are exciting but also generic. Their policy would be more powerful if it contained specific dates and reduction objectives. Once these goals are met, the policy can be updated.

Without clear goals, measuring success becomes difficult. While I can envision what the world will be like when Wyndham achieves all of its goals, it would be more effective for them to tell me how they see the future taking shape once their “green” objectives are met. Will all of their new hotels be LEED certified? Maybe they foresee a time when each Wyndham employee is required to attend 20 hours of sustainability training a year to learn how they can reduce the impact of their job on the environment. I am sure Wyndham has a vision for their sustainable future and I encourage them to share it. Doing so will make their already strong environmental statement more inspiring.

After reviewing their environmental policy, I took some time to peruse the rest of the Wyndham Green website. I encourage everyone to read about the many and varied sustainability projects in which they are involved. One area that caught my eye was their Top 10 Basic Initiatives. I love the fact that they chose to use the term “basic.” It tells me that Wyndham believes there is a baseline of environmental practice that all companies should currently be following. Having this mindset means it is easier for Wyndham to go beyond the basics and that is very exciting. While the rest of the Wyndham Green site’s details about projects and figures about reductions are impressive, using the term “basic” told me more about how far sustainability has made its way into the heart of Wyndham Worldwide than any of these other items ever could have.

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